Returns & Refunds

At Twin Vibrations we want you to be happy with your purchase. This page explains how returns and refunds work for orders placed at twinvibrations.com.

Eligibility

You may request a return within 30 days of delivery for unused items in their original packaging.
For hygiene and safety reasons, products that have been opened, used, or have broken seals generally cannot be returned unless they arrived damaged or defective.
Custom or clearance items marked as final sale are not eligible for return.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos. After we review the issue we will arrange a replacement or a full refund, consistent with our Delivery policy.

How to start a return

Email us from the address used on your order, or use our Contact page.
Include your order number, the item(s) to return, and the reason.
Wait for return instructions before shipping anything back. Returns sent without authorization may not be accepted.

Refunds

Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider and is often several business days after we receive and inspect the return.

Shipping costs on returns

If the return is due to our error (damaged, defective, or wrong item), we cover return shipping. For change-of-mind returns that we approve, return shipping is the customer’s responsibility unless we state otherwise in writing.

Questions

Reach us anytime via the Contact page. For delivery timing and lost-parcel guidance, see our Delivery page.